Dear Valued Maxwell Fabrics Customers,
First and foremost, with COVID-19 top of mind for everyone right now, we want you to know that Maxwell Fabrics remains OPEN FOR BUSINESS. Our highest priority is the health and continued and active support of our Maxwell family – sales reps, employees and customers.
We know that this is a challenging time and that many of you are having to adjust your work schedules, routines, and even locations in some cases. We want you to know that MAXWELL FABRICS is here to support you through this and you can rely on us to continue to maintain the same level of excellent service and support in completing your objectives and servicing your own customers.
Our number one priority is the health and safety of our Maxwell Family and we will take every precaution to ensure that we contribute responsibly to the containment of COVID-19 in all locations. We are monitoring the developments regularly both internationally and nationally, with a view to being on top of changes and adjusting quickly, and we have advised and expect everyone on our teams to maintain a high level of vigilance around social distancing, hand-washing, and other recommended precautions.
HERE IS WHAT YOU NEED TO KNOW:
Our WAREHOUSE in North Carolina is up, running, and busy. We rolled out strict protocols around sanitization and cleanliness three weeks ago and we have increased our vigilance around these measures in the last week. We are limiting access to our facility to only our employees and we have a zero tolerance policy around cold/flu symptoms.
Our SHOWROOMS remain available to support you; however, we are not accepting visitors at this time. Please utilize our highly experienced and talented Showroom Managers to help you source and locate the perfect product for your on-going projects.
Our SALES REPS have been advised to work from home for the time being. Please do not hesitate to contact your local sales rep for assistance with sourcing and other product related needs. They are available by phone or email and they are also prepared and excited to continue to service you and share our latest (and fantastic) collections by video conference or FaceTime. They will also continue to reach out to you in the coming weeks.
Our HEAD OFFICE customer service staff are either being set up or are already working remotely from home. They will be using Zoom to receive and make calls. If you have not already done so, this is a perfect time to allow our Design assistant team to help you source the perfect fabrics or wallcoverings for your projects.
Maddison – 1-888-670-1202
Nikita – 1-888-409-0163
Erica – 1-888-409-0083
Malina – 1-888-409-0234
Natalie – 1-888-670-1211
Cathy - 1-888-409-0319
Our WEBSITE is also a fantastic resource for obtaining information you may need, including stock & price checks, sample requests or placing orders. Don’t know your account number? Our team is a phone call away and happy to walk you through logging in and locating the information you are searching for!
We will remain in touch as the situation progresses. If you don’t already do so, follow us on Instagram @maxwellfabrics, as we are regularly updating our stories with the latest developments and some colorful inspiration during this rather grey time.
We are committed to weathering this storm together and we look forward to shortening the social distance in the coming weeks/months ahead. In the meantime, please do not hesitate to reach out to our teams and let us know how we can best serve and support you.
Yours in health,